IMPORTANT NOTICE:

From 5th April, our appointment system will be changing. We will be moving to a same-day appointment model, with appointments available to book from 8am each day. This means we will no longer be offering pre-booked appointments. The new system is designed to reduce the number of missed appointments (DNAs) and improve access for our patients, making it easier to see a doctor when needed. Same-day appointments will also be available to book online from 8am, providing greater convenience and flexibility.

Please be aware that due to increased pressure on our doctors, we will not be able to accommodate late arrivals for your appointment.

If you cannot keep your appointment please let us know as soon as possible. We lose between 40-50 appointments each month because patients book appointments then fail to turn up. This is very wasteful of doctor and nurse time, time which could have been used for other patients. 

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01708 343113 option 1, Monday to Friday from 8am 

For patients who persistently fail to turn up for appointments, we will in future ask the Primary Care Trust to remove them from our patient list.